Delivery & Returns Policy
Shipping costs are calculated by weight so it can be estimate only when the order is completed.
Processing and packaging your order takes anywhere between 1-2 business days. Once your order has been dispatched, you will received your tracking details via email.
For Extra-European shipments, you may be required to pay import VAT and duty on the goods which is collected by the courier directly. We do not take responsibility for any deliveries subject to customs charges, duties or taxes.
For online orders, if dissatisfied, we accept returns for exchange, store credit, or full refund. Your satisfaction is our priority.
For handpicked items, returns are not accepted once they leave our warehouse. Choose carefully as discretion guides selection.
For video hand picking, we prioritize quality checks. If a fault is missed, returns are accepted for exchange, refund, or store credit. Satisfaction guaranteed.
To place your return, please send an email at customercare@millesime.it with your order number & a reason for your return.
shipping FOR SACKS AND BOXES ON PALLET
Orders of sacks or boxes on pallets are dispatched with our courier ALBINI & PITIGLIANI. This courier service usually takes 7-10 business days to arrive.
Boxes dimensions
- Size: 55x55x49 cm
- Size: 80x50x30 cm
- Weight: around 20-25 kg
- Pallet Size: 110x120cm base - max tall 220cm
![](https://i0.wp.com/b2b.millesime.it/wp-content/uploads/2024/04/img-5416.jpg?fit=900%2C900&ssl=1)
![](https://i0.wp.com/b2b.millesime.it/wp-content/uploads/2024/04/pfd.png?fit=1104%2C674&ssl=1)
UPS international shipping
- ITALY: around 20.00€ / 30kg - 2 working days
- EU: around 30.00€ / 30kg- 4 working days
- ROMANIA: around 40.00€ / 30kg- 5/6 working days
- EXTRA EU around 50.00€ / 30kg (UK ,Switzerland etc.) - 7 working days
- ICELAND: to quote - 10 working days
- USA: to quote - 6 working days
- AUSTRALIA: to quote - 6 working days
- NEW ZEALAND: to quote - 6 working days
- Custom quote: by pieces, weigth, dimension and destination.
GLS national shipping - ITALY
- 22€ + VAT per box
- 5 working days – islands 6 days
![](https://i0.wp.com/b2b.millesime.it/wp-content/uploads/2024/04/GLS_Logo.jpg?fit=750%2C500&ssl=1)